Forum Discussion
Outlook error "Sorry, something went wrong. You may want to try again"
One of our users is trying to add a smartsheet calendar to their outlook using the published web URL. When they try to do it, they get this error and the calendar is not being imported. Any suggestions? Not sure if this is an outlook or smartsheet issue.
- URL Verification: Ensure the Smartsheet URL is correct.
Access Rights: Check Smartsheet calendar's sharing settings.
Outlook Version: Ensure the user's Outlook is updated.
Browser: For Outlook Web, try a different browser or clear cache.
Re-publish from Smartsheet: Republish the calendar and use the new URL.
Alternative Method: In Outlook, try "Add Calendar" > "From Internet". - I am running into the same problem, but with both external and an Office365 calendar too.
A colleague of mine created a new calendar and shared the .ics url of it with me. If I use it to import the calendar in the Outlook Desktop app it throws this exception too, but afterwards does show the calendar as being imported.
Even though there are more suitable ways of importing the calendar of my colleague, this is a reproducible scenario from completely within the Outlook environment. Our actual problem is that a calendar solution we are developing throws the same exception.
It sounds a bit like the problem described in https://learn.microsoft.com/en-us/outlook/troubleshoot/calendaring/cannot-add-an-internet-calendar. But in this scenario an error is shown. And it would mean that Microsoft isn't the mentioned "new authentication stack" described themselves.
Any help with this problem is appreciated.
