Forum Discussion
Solved
Outlook error "Cannot move the items" when moving items to other folders
I restarted my pc yesterday.... I'm running Windows 10 Pro, Outlook Version 5644 (build 17029.20108). I cannot move emails to other folders or to windows explorer folders. I'm receiving the following.
Outlook error "Cannot move the items" when moving items to other folders.
I've run the repair for Office 365 nothing works. please help
I figured it out...... it's ridiculous that Microsoft has known about this issue and the only reply is "we're investigating"
I toggled on the "Try the new Outlook" in the upper right hand corner. It closed my Outlook and downloaded/opened the new Outlook interface. Message said it need to update to run. I allowed the update. I then togged off the "Try the new Outlook" and every thing is now working perfectly.
Hope this helps other users.
I figured it out...... it's ridiculous that Microsoft has known about this issue and the only reply is "we're investigating"
I toggled on the "Try the new Outlook" in the upper right hand corner. It closed my Outlook and downloaded/opened the new Outlook interface. Message said it need to update to run. I allowed the update. I then togged off the "Try the new Outlook" and every thing is now working perfectly.
Hope this helps other users.- Hi , i am also facing the same issue ... Cannot move items between folder and not able to copy also.
I tried to reinstall office 365. but it was same. When i updated office , it start to wok but after restart outlook same issue persisting. My office 365 outlook is not showing NEW OUTLOOK interface --- any tips to resolve this issues ?- Finally... weeks later.... Microsoft has released an update that fixes the issue. I just ran it and it's work perfectly (again).
GO TO:
File
Office Account
Update Options
Update now
Jim_Murrell - almost helped me. I've got the new client, but it's incompatible with my email account, and from that screen there's no option to revert to the previous version.
Going to have to figure it out with Process Monitor, again.
- I'm using Outlook 365 windows desktop ..... the toggle is still available on mine and I was able to just toggle it off and it re-opened in the original version, but this time it was fixed. (in the upper right hand column)
