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Jim_Murrell's avatar
Jim_Murrell
Copper Contributor
Dec 14, 2023

Outlook error "Cannot move the items" when moving items to other folders

I restarted my pc yesterday.... I'm running Windows 10 Pro, Outlook Version 5644 (build 17029.20108).  I cannot move emails to other folders or to windows explorer folders. I'm receiving the following.

Outlook error "Cannot move the items" when moving items to other folders.

I've run the repair for Office 365 nothing works. please help

 

  • Jim_Murrell's avatar
    Jim_Murrell
    Dec 16, 2023

    I figured it out...... it's ridiculous that Microsoft has known about this issue and the only reply is "we're investigating"
    I toggled on the "Try the new Outlook" in the upper right hand corner. It closed my Outlook and downloaded/opened the new Outlook interface. Message said it need to update to run. I allowed the update. I then togged off the "Try the new Outlook" and every thing is now working perfectly.

    Hope this helps other users.

  • Jim_Murrell's avatar
    Jim_Murrell
    Copper Contributor
    Dec 16, 2023

    I figured it out...... it's ridiculous that Microsoft has known about this issue and the only reply is "we're investigating"
    I toggled on the "Try the new Outlook" in the upper right hand corner. It closed my Outlook and downloaded/opened the new Outlook interface. Message said it need to update to run. I allowed the update. I then togged off the "Try the new Outlook" and every thing is now working perfectly.

    Hope this helps other users.

    • Aaron_Margosis's avatar
      Aaron_Margosis
      Brass Contributor
      Dec 20, 2023

      Jim_Murrell - almost helped me. I've got the new client, but it's incompatible with my email account, and from that screen there's no option to revert to the previous version.

      Going to have to figure it out with Process Monitor, again.

      • Jim_Murrell's avatar
        Jim_Murrell
        Copper Contributor
        Dec 21, 2023
        I'm using Outlook 365 windows desktop ..... the toggle is still available on mine and I was able to just toggle it off and it re-opened in the original version, but this time it was fixed. (in the upper right hand column)
    • thaha02's avatar
      thaha02
      Copper Contributor
      Jan 02, 2024
      Hi , i am also facing the same issue ... Cannot move items between folder and not able to copy also.
      I tried to reinstall office 365. but it was same. When i updated office , it start to wok but after restart outlook same issue persisting. My office 365 outlook is not showing NEW OUTLOOK interface --- any tips to resolve this issues ?
      • Jim_Murrell's avatar
        Jim_Murrell
        Copper Contributor
        Jan 02, 2024
        Finally... weeks later.... Microsoft has released an update that fixes the issue. I just ran it and it's work perfectly (again).

        GO TO:

        File
        Office Account
        Update Options
        Update now