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orrtech's avatar
orrtech
Copper Contributor
Mar 14, 2023

outlook crashes when creating new email message

Hi,

 

We have office 365 apps for enterprise installed on a terminal server: server 2012 R2 .

we have the same problem on all 5 users, which started just a few days ago: 

every user connects to his personal desktop on the terminal server . 

when ever a user wants to write a new email message - the program crashes.

the error message: "Microsoft office component has stopped working "

see attached screen shot 

 

please advise 

 

thanks

 

Omer

  • EzioEzio's avatar
    EzioEzio
    Copper Contributor
    Hello,

    We also had this concern, on further research the problem came from the Viva Insights add-in integrated into Outlook.

    We tried to deactivate it from the tenant but that didn't change anything. It is therefore necessary to do from the Outlook of the user:

    File > Manage add-ins > Admin Managed > Remove Viva Insights

    No more crash messages after that 🙂
    • CSMC24's avatar
      CSMC24
      Copper Contributor
      We have the same issue only with MonthlyEnterprise, removal of Viva Insights works but this is admin managed and returns thus causing the issue. Also using online mode O365 and not cached. Semi-Annual channel not impacted. Anyone have more specifics as to why Viva Insights is causing this issue?
    • Ramar432's avatar
      Ramar432
      Copper Contributor
      We eventually figured that out - it was tied to an update. That fixed it for us too. 🙂
  • Ramar432's avatar
    Ramar432
    Copper Contributor
    Same issue here but does not crash - user just dismisses popup and can finish emailing. Popups only on terminal server - browser office is fine and local machine is fine. Annoying.

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