Forum Discussion
outlook crashes when creating new email message
Hi, We have office 365 apps for enterprise installed on a terminal server: server 2012 R2 . we have the same problem on all 5 users, which started just a few days ago: every user connects to h...
Hello,
We also had this concern, on further research the problem came from the Viva Insights add-in integrated into Outlook.
We tried to deactivate it from the tenant but that didn't change anything. It is therefore necessary to do from the Outlook of the user:
File > Manage add-ins > Admin Managed > Remove Viva Insights
No more crash messages after that 🙂
We also had this concern, on further research the problem came from the Viva Insights add-in integrated into Outlook.
We tried to deactivate it from the tenant but that didn't change anything. It is therefore necessary to do from the Outlook of the user:
File > Manage add-ins > Admin Managed > Remove Viva Insights
No more crash messages after that 🙂
We have the same issue only with MonthlyEnterprise, removal of Viva Insights works but this is admin managed and returns thus causing the issue. Also using online mode O365 and not cached. Semi-Annual channel not impacted. Anyone have more specifics as to why Viva Insights is causing this issue?