Forum Discussion
Outlook Beta broken
I had a pop-up in Outlook today asking to join the Beta program, which I did, but now Outlook mail does not work at all. It only shows the error page below, with no possibility to report the error, or to roll back to the regular version, only to refresh to the same error page. This is an horrible beta experience!
There is no information about this beta or these problems on the web either.
cId: 41A715038286472E905E94Ennnnnnnnn app: Mail st: 500 reqid: undefined wsver: undefined efe: undefined ebe: undefined et: ClientError esrc: Bootstrap err: TypeError: Owa.mail is undefined estack: runBootstrap@https://outlook.live.com/mail/?bO=2:nnn:nn @https://outlook.live.com/mail/?bO=2:nnn:n ts: 18/08/2017 16:15:41
7 Replies
Got this same 'Owa.mail is undefined' error yesterday. Had been on the Outlook Beta a couple of weeks without issue via Firefox. Refreshing the page triggered the error (often required because both new and old versions can go hours without checking for mail!) None of the suggestions mentioned here cleared it. However, a simple full refresh worked (in Firefox, clicking Refresh while holding down [Shift]). But the error returned when I performed another normal Refresh, so have turned off the Beta. Everything is working again now.
It is poor form for Microsoft not to offer an option to turn off the Beta or go into a safe mode from the error screen, not to provide info on this bug, not to fix it after many months, and not to provide priority error logging to Beta users.
I also started having that same issue from a couple days ago and no help online. There is a workaround, go to msn.com and access your mail from there. It should allow you to be able to get into your inbox. Hopefully they fix this beta issue soon.
The problem fixed itself after a few days for me, either a Windows update or more likely a server-side fix. I hope this "new experience" does the same for you.
- Hasn't been fixed on my side yet. Very annoying
