Forum Discussion
Outlook Account Suggestion Removal
" we cannot set-up an account, because we see these old accounts."
Can you manually enter a new address and sync?
The old address suggestion may be overwritten during the new mailbox configuration.
Deleted - Good suggestion, but no - that doesn't work. The correct email address appears twice in the drop-down menu. I suspect that one of them is a stale/orphaned entry that behind the curtain, points to the tenant where the domain used to be connected. Now the domain is in a different tenant, and we've set the primary SMTP on the new mailboxes to match those from the source tenant. So in the drop down, we see:
mailto:email address removed for privacy reasons
mailto:email address removed for privacy reasons
mailto:email address removed for privacy reasons
All three are there, and we want "email address removed for privacy reasons" that is associated with the tenant where "company.com" is the new home for the domain.
We need to eliminate ALL of these and let outlook set-up new. We've also opened "Access work or school" accounts in Windows and removed the connection to @@company.onmicrosoft.com, but that doesn't seem to have any effect on New Outlook