Forum Discussion

PeterNovotny's avatar
PeterNovotny
Copper Contributor
Oct 05, 2026

Outlook 365 "forced categories" in FROM field

Outlook 365 got new "feature" that marks random e-mail with "forced category" named "Promotion" (on screenshot "Propagacne akcie"). On attached screenshot you can see fairly important e-mail about de...
office 365
outlook on the web
Ericson_Almeida's avatar
Ericson_Almeida
MCT
Oct 07, 2026

 

I would recommend checking whether Focused Inbox or other automatic email classification features are enabled. Disabling Focused Inbox in Outlook Desktop or Outlook on the Web may help determine whether these labels are related to Microsoft's automatic message organization features.
I am using mu Outlook Portuguese Brazil Languange.
But In englishh the option are- Settings→ Email→ Layout or Message List
                                                  Settings → Mail → Layout → Focused Inbox (disable the option).
If you are using Outlook Desktop  go to - View - Focused Inbox (disable the option)

 

  • PeterNovotny's avatar
    PeterNovotny
    Copper Contributor
    Oct 07, 2026

    Thank you for this idea, have tested it and has no impact.

    More precisely: In focused inbox the mentined e-mail is not visible at all. In normal inbox the e-mail is visible as on screenhot of my first post.

    Edit: and when I was testing added one more test from my coleague "Add the sender to trusted senders" - unfortunatelly also without any change, still getting the "Promotios" displayed.