Forum Discussion
Outlook 365 email body/content not showing
Hi! Anyone experiencing the email content not showing up in the Outlook app?
- Yep - same problem. Seems like it just started today for me.
- Yep me too. Can't fix it either. Has anyone figured out what is wrong?
allanligon The same on my laptop!
- We are experiencing this issue as well, specifically with Version 2104 (Build 13929.20372) of Outlook. Haven't found a workaround yet other than to access email from a mobile phone, on the web, or on a Mac.
- I have another machine where Outlook hasn't been updated yet: Version 2104 (Build 13929.20296). So far, I'm finding the issue affects the very two latest Windows 10 builds:
Windows 10 version 20H2 19042.964 (optional update)
Windows 10 version 20H2 19042.985
However, we're finding that if you install Windows 10 19042.985 released today and reboot, it seems to fix it.
- I'm not having any issues with the app or Windows Mail.
- Same here, and as I can see there are several threads open for the same issue. Aditional to this when the user try to make a new email and hit enter in the body text, the text disappears as if you write same color letters as background. but you can not edit or do anything at the body with any Outlook tools.
- The issue seems to be with the CurrentChannel builds and the latest Windows 10 20H2 builds. My previous post stating to update to Windows 10 version 20H2 19042.985 and rebooting fixed it is inaccurate. The end user was resolved in that case because his Office version rolled back to the Semi Annual Channel builds.
If you're on the O365 Current Channel, the easiest fix seems to be to rollback to April 23rd's build:
https://docs.microsoft.com/en-us/officeupdates/current-channel#version-2103-april-23
Run the following from a command line:
"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462- After running the above and downgrading to 20462, I was then able to update Office one more time to today's 20372 build and not have the issue. 20462 must have tickled a setting underneath. This is very weird.
allanligon Last week I caught up getting the same email loading issue with my Outlook 2019. I can see my email in the inbox but when I tried to open or view the message, the body content gets blank. So I tried to disable the Adds-ins. and it Worked.
You can try disabling the Add-ins. This might be the reason in your case too.
Also, you can try to repair PST file and create a new PST file.Have had this issue from time to time especially with gmail security alerts, but other domains as well. Some show content others do not and it's not consistent.
What has worked to correct is to exit out of outlook, go to task manager, end outlook tasks. Give it 20 seconds and relaunch outlook. Seems to fix the issue. Can't say always, but it's a quick try.
Here it is March of 2022 and still I haven't found a fix for this issue. I have to shut my computer completely down to get it to fix the problem for a few hours and the issue comes back. There's got to be a more reliable fix out the there. I have tried everything I have found. Please help
