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RonLewin's avatar
RonLewin
Copper Contributor
May 07, 2024

New problem adding mailboxes with personalized domain to Outlook with Microsoft 365 Family ?

Hi all Having a big problem with this recently and need your help to understand if Microsoft has made a general change with Office 365 Family accounts with personalized domains, or if it is just m...
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Hornblower409's avatar
Hornblower409
Brass Contributor
Apr 08, 2025

Not sure, but does this article apply to your situation?

https://www.slipstick.com/outlookcom/outlook-com-custom-domains/

Bertrand44's avatar
Bertrand44
Copper Contributor
Apr 19, 2025

Thank you Hornblower409 

But that article only speak about configuring a custom domain. Mine is ok. My problem is that I can no more connect my personal domain to Outlook Classic (it was working, but for my new laptop it doesn't work).

  • Hornblower409's avatar
    Hornblower409
    Brass Contributor
    Apr 21, 2025

    Bertrand44

    What is the "personal domain" email account you are trying to add to your Classic Outlook? Just the part after the "@". Do NOT reply with your entire email address.

    • Bertrand44's avatar
      Bertrand44
      Copper Contributor
      Apr 23, 2025

      It's my custom domain with my family name

      • Hornblower409's avatar
        Hornblower409
        Brass Contributor
        Apr 25, 2025

        Bertrand44

        So your only problem is getting your Classic Outlook to connect to an hosted email service behind a private domain name? It has nothing to do with Microsoft 365 Family or anything else in the original post?

        If so, I would suggest you post your question on https://answers.microsoft.com/en-us/outlook_com/forum

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