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Rory1707's avatar
Rory1707
Copper Contributor
Jan 18, 2024

New Outlook Deleting/Not Recognising Hyperlinks (Bentley project wise)

New outlook does not seem able to parse project wise links which start with PW://. But not only that it doesn't recognise them as links at all. Emails received with PW:// links are simply ignored and treated as plain text. Replying to the email, the link then is correctly formatted as a hyperlink, but right clicking and 'edit' the link field is blank. 

This is on any email account.

Switching back to legacy outlook and the emails are fine. 

 

This is in both outlook for windows and outlook for Mac. 

 

  • Rory1707 

    We are experiencing the same thing with regular http links sent in clear text. In Classic Outlook these were treated and highlighted as links. Switching over to New Outlook these links are just treated as plain text.

    I cant find anything on this if it is a bug or just a change in the behavior of the Client since its now a PWA app.

    • Rory1707's avatar
      Rory1707
      Copper Contributor

      Martin_X_Ericsson 

      Still got the same issue. 

       

      Like many Microsoft and outlook issues over the years, completely inexplicable.

       

      Now having to choose between having a combined calendar in the sidebar in new outlook or having links to a business critical application work in old outlook. 

      • Martin_X_Ericsson's avatar
        Martin_X_Ericsson
        Copper Contributor

        Rory1707 

        Just got it working by doing the following:

        1. Revert back to classic
        2. Go to Outlook Advanced settings: File-->Options-->Advanced-->

        Here I just changed from default browser to Edge and saved.

        3.Switched over to New Outlook and links started to render ok as clickable.

        Hope it helps

         

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