Forum Discussion
New Outlook: "Changing the ImapRemoteServerInfo is not allowed" after host migration
Hi everyone! I've migrated my domain/mailbox from one IMAP host to another in May. It cannot be added to New Outlook for Windows — fails instantly with INVALID_CREDENTIALS INTERACTION_REQUIRED, even...
Hello, I have same issue like the others.
My mailbox email address removed for privacy reasons was migrated from the old IMAP server toranaga.nexloc.ro to mail.euvisajobs.com.
Outlook Classic works correctly using the new IMAP/SMTP server, and webmail also works correctly.
However, New Outlook for Windows keeps restoring the old server toranaga.nexloc.ro after saving the account settings.
Removing and re-adding the account does not resolve the issue.
Please escalate this to the Outlook Team and request a server-side reset of the IMAP provider association / ImapRemoteServerInfo for this mailbox so that it can be associated with mail.euvisajobs.com.
Thank you,
Claudiu