Forum Discussion

MatoBoost's avatar
MatoBoost
Copper Contributor
Jul 02, 2026

New Outlook: "Changing the ImapRemoteServerInfo is not allowed" after host migration

Hi everyone! I've migrated my domain/mailbox from one IMAP host to another in May. It cannot be added to New Outlook for Windows — fails instantly with INVALID_CREDENTIALS INTERACTION_REQUIRED, even...
office 365
outlook for windows
RobertSparnaaij's avatar
RobertSparnaaij
MVP
Jul 03, 2026

Can you share your email address or domain in a private message?
I'll then escalate it for you to the Outlook Team to reset the server-side link to your provider.

As an alternative, you can also open a support case by using a Microsoft Account.

  • limjinwang's avatar
    limjinwang
    Copper Contributor
    Sep 09, 2026

    i have the same issue for two emails. i have been spending some time looking for a solution and found this thread.

  • Helm123's avatar
    Helm123
    Copper Contributor
    Sep 03, 2026

    RobertSparnaaij​ I have the same issue. Can I send you the email address too?

    • RobertSparnaaij's avatar
      RobertSparnaaij
      MVP
      Sep 04, 2026

      Helm123​  I've already replied to your Private message and waiting for response to it there.

  • MatoBoost's avatar
    MatoBoost
    Copper Contributor
    Jul 03, 2026

    First of all, thank you for the answer!

    I've actually tried to open a support case first, but I could only find live chat, which went catastrophically bad :D I was basically trying to do the escalation, but couldnt get anything.

    I will send you details about the email in private, thank you.