Forum Discussion
New Outlook - Messages stay "unread" even after double click
In the Old Outlook Desktop I had the option to keep messages UNREAD untill I clicked twice to open them. The new outlook does not seem to support this option.
I tried the option: "Weergeven items markeren als gelezen wanneer de selectie wordt gewijzigd" and "Items niet automatisch markeren als gelezen", both keep messages unread, even after opening them with double click.
- This is happening in an IMAP account? Are they momentarily read then switch back to unread? If so, that is a known bug with IMAP accounts.
If it's a Microsoft Exchange account, use Help > contact support to report it.- It is Exchange, I reported it. Keep switching back to "old" Outlook though because I miss too many features that I use regularly. I regret it as the "new" Outlook has some nice new features.
- I have not noticed that problem with my exchange accounts, only IMAP, but yeah, new Outlook is missing a lot of features. I use it mostly for pinning.
If you pin new Outlook to the task bar then switch back to classic, you can use both. You can have both open at the same time.
This sounds like a glitch. Please hit the Help button and select Report an issue while in New Outlook.
If you find this information helpful, please mark it as the best response, which will assist others with the same question.
/Teresa
#traccreations4eToday I still experience the same behavior. I tried all options but none works as expected. It seems to me that Microsoft thinks everybody answers mails directly in the inbox (which a lot of my collegues do). However I really prefer to keep control and open my e-mails one by one.
I want mails to remain unread when I select them in the inbox and do nothing but quickly read. When I really want to do something with the e-mail I open it by double clicking. Today I still have my e-mails "unread" although I double clicked, replied etc.
You need to set the last option - "Don't automatically mark items as read"
The "normal" or "expected" behavior when opening a message in a new window (or replying) is to mark it read but in new Outlook opening in a new window does not mark as read, only replying will when it's set to "Don't automatically mark items as read".
