Forum Discussion
My Outlook for Mac HTML email reply quoted body blank, only headers show
I've been using Legacy Outlook for Mac for years without issues, but since Wednesday afternoon (June 17, CET) something broke after the latest update rolled out.
When I reply to any HTML email, the quoted original message is completely blank. Only the From, Date, To and Subject headers show up — the actual email body is gone. It makes it impossible to have a proper email thread because the recipient can't see the conversation history.
This started right after Version 16.110 (Build 26061317) was released on June 16, 2026. The release notes only mention "Quality and performance improvements" for Outlook, so whatever changed in this build seems to have broken HTML reply quoting as an unintended side effect.
My setup:
- MacBook Air M5, macOS
- (Legacy Outlook for Mac
- Exchange on-premises account (EWS), domain login
What I'm experiencing:
- Replying in HTML mode → quoted body is completely blank, only headers show
- Switching to plain text → body comes back but with massive blank line gaps throughout (not professional to send)
- Outlook Web (OWA) → works perfectly fine
What I've already tried:
- Cleared app data (Document Cache + Experimental Features) — no fix
- Cleared Outlook cache manually — no fix
- Toggled composing settings — no fix
- Checked settings in Preferences → Email → Composing — everything looks correct
I've also tested Apple Mail as an alternative but it breaks embedded signature images (CID images show as placeholders), and it doesn't support Teams meeting integration — so going back to Legacy Outlook is really the only option for my daily work.
Outlook Web App OWA is my current workaround but it's not sustainable long term. I really hope this can be looked at as a regression fix in the next update. Has anyone else experienced this since the June 16 build?
Does anyone has this issue as well?
24 Replies
- Jo1STin Contributor
Microsoft could you pls provide an update on fixing this very problematic issue?
- Debi7Copper Contributor
Microsoft, please provide us with a status of the fix.
- amchiquetteCopper Contributor
When will you correct the problem:
Replying to or forwarding an email does not include the original message in the email body in legacy Outlook for Mac
- Laura_2026Tin Contributor
Mine is still not working properly. Still not replying with whole body of email. When will the update take place? This is really annoying.
- PurpleToursUKCopper Contributor
Still not fixed and causes so much lost time trying to work. Tried all the online suggested fixes. Reluctantly switched to new outlook and it only brings one of our 9 email accounts across and will just not let us add the other ones- has anyone seen this ? any solutions? Many thanks
- InmaCaCopper Contributor
Still not working correctly for me. This is a mess. It's creating confusion and appears unprofessional in business communications.!! Please advise on a fix as soon as possible.
- ebenjumedaCopper Contributor
Same problem - started June 23rd around 20.00 GMT + 1, before and after the update. No way to fix it.
- Kevin_NLBrass Contributor
I still see Version 16.110 through manual search within Outlook and through MS website. Maybe because I am using Outlook for Mac.
https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac
Thanks for reporting!
The issue has been resolved.Please update to version 16.110.1 when it becomes available later today.
- Preterist1Brass Contributor
It seems like MS may be trying to force us to abandon the legacy Outlook! I am not going to do that. I would rather switch to some other email app that has the same features as legacy.