Forum Discussion
Mobile app Sub folder notifications
We have pushed all our users to use Outlook mobile apps on iOS and Android, however many are complaining that they have created rules on the Outlook desktop client to put emails in certain sub folder...
Hi I was recently facing the same issue and I have figured out a way to do so.
Go to your Rules and edit the rules with the following category. "Play a sound" for those specific mails. What this does is,
The mail arrives in inbox. You get notification in the mobile. The moment you read the mail, it stays there in the inbox.
But as soon as you open Outlook (on the computer) the synchronization makes the rule run and the mail then travels to its dedicated folder.
Hence this solves the 1) Notification issue of mails for subfolders in mobile. 2) Also you can keep your rules running without having to remove them.
I hope this helps.Andrew Sparks
Sorry I didn't see this post earlier when I was reposing/replying to the original post. Yep this works. Setting Play sound on rule is what solved this issue for me.