Forum Discussion

Iron Contributor

Dec 11, 2018

Mobile app Sub folder notifications

We have pushed all our users to use Outlook mobile apps on iOS and Android, however many are complaining that they have created rules on the Outlook desktop client to put emails in certain sub folder...

Outlook for Android

Outlook for iOS

sapphireexim

Copper Contributor

Oct 14, 2022

davidstew338 dear Sir, that option doesn't even show and i have gone through full thread..

any solution came.thanks\

Aaron_Watson

Copper Contributor

Oct 14, 2022

sapphireexim @davidstew338

I suspect perhaps they were referring the default mail client. Notifications worked fine using activesync, but the app in question is specifically outlook which many organizations moved to with Basic Authentication being phased out and spotty support for oAuth other apps.

bransim
Copper Contributor
Oct 17, 2022
Aaron_Watson
Looks like the workaround is to turn off "Focussed Inbox" under settings. The drawback is your inbox folder will show all mails including those in subfolders.
- malditopelirrojo
  Copper Contributor
  Oct 31, 2022
  bransim So the accepted workarounds to this simple problem are either:
  - Notify for absolutely everything
  - Notify for subfolders but lose the view of specific items in your inbox
  
  In either case, we will have a deluge of useless information. Really struggling to believe that a company as mature and wealthy as Microsoft can't improve this infinitesimal feature, tbh.
  - Aaron_Watson
    Copper Contributor
    Oct 31, 2022
    Agreed. There have been a few instances where Microsoft looks for new 'features' without really fixing problems with existing products. Now that they've cut 1000 employees, I don't anticipate issues like this to be fast-tracked anytime soon.