Forum Discussion

Iron Contributor

Dec 11, 2018

Mobile app Sub folder notifications

We have pushed all our users to use Outlook mobile apps on iOS and Android, however many are complaining that they have created rules on the Outlook desktop client to put emails in certain sub folder...

Outlook for Android

Outlook for iOS

davidstew338

Copper Contributor

Sep 30, 2022

Andrew SparksI believe I stumbled upon the answer. On an android, inside your email app select the Menu Icon > Settings > (the associated email adress) > Folder sync settings > (Subfolder you wish to receive notifications from) and check the box for "Sync this folder."

sapphireexim
Copper Contributor
Oct 14, 2022
davidstew338 dear Sir, that option doesn't even show and i have gone through full thread..
any solution came.thanks\
- Aaron_Watson
  Copper Contributor
  Oct 14, 2022
  sapphireexim @davidstew338
  I suspect perhaps they were referring the default mail client. Notifications worked fine using activesync, but the app in question is specifically outlook which many organizations moved to with Basic Authentication being phased out and spotty support for oAuth other apps.
  - bransim
    Copper Contributor
    Oct 17, 2022
    Aaron_Watson
    Looks like the workaround is to turn off "Focussed Inbox" under settings. The drawback is your inbox folder will show all mails including those in subfolders.