Forum Discussion

Oregontrail's avatar
Oregontrail
Copper Contributor
Sep 04, 2026

Microsoft Outlook Support

Hello, I’m currently unable to open a new support request because my account appears to be stuck behind an active case lock.

My most recent service request was closed without hearing from anyone, and the previous request is still open even though I have not been contacted about it. Because that older request remains open, the system will not allow me to create a new support ticket.

Could you please manually close the open request (#7108234781) or otherwise clear the active case lock on my account? Once that is resolved, I will be able to submit a new support request for the ongoing issues with my calendars, archives, safe/block lists, contact list. 

Thank you for your help.

outlook for windows

1 Reply

  • RobertSparnaaij's avatar
    RobertSparnaaij
    MVP
    Sep 08, 2026

    Hi Oregontrain,

    I've forwarded the request to the Outlook Team to take a look why this request is blocking you from opening another.

    Usually, it is also ok to add a second issue to an already running case, but it is of course better that old cases are closed ;-)