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Microsoft Outlook Support
Hello, I’m currently unable to open a new support request because my account appears to be stuck behind an active case lock. My most recent service request was closed without hearing from anyone, an...
Hi Oregontrain,
I've forwarded the request to the Outlook Team to take a look why this request is blocking you from opening another.
Usually, it is also ok to add a second issue to an already running case, but it is of course better that old cases are closed ;-)