Forum Discussion
Microsoft Outlook - Online Status not showing
Hello,
I am having trouble with my Outlook client not displaying the online status of individuals in the 'TO' and 'CC' sections. This was previously working for me, but it has recently stopped functioning. I have tried various solutions that I found online, but none of them have fixed the issue.
Has anyone else encountered this problem with Outlook and found a solution? I would greatly appreciate any suggestions or advice.
See the missing status in TO & CC
Teams has this option selected
Outlook has this option selected
Thank you.
Yes, indeed. Had this on some clients and finally found the solution - which is pretty silly.
Here it turned out, that this is / was again an issue that we owe to Microsoft's renaming resp. re-design craze.
Solution:
1.) Close Outlook
2.) Switch to MS-Teams and toggle the "Try the new Teams" once and wait until Teams restarted.
3.) Start Outlook and check if Online-Status is now displayed again (which was the case here).
4.) Close Outlook again
5.) Switch to Teams and Toggle that "Try the new Teams" option once more and wait again until Teams reloaded.
6.) Start Outlook again
7.) Have some funI assume that it happens when users are togglin' between new and "old" teams (which i still prefer) while Outlook is running. This somehow messes up with Outlook.
- ll4mat, thank you for the response.
I just tried out all the steps you had suggested. Unfortunately, it did not help in my case.
Well... in the case we just had, the option "Display online status next to name" was also grayed out on affected devices (still enabled, but greyed out) and the online status wasn't displayed anymore at all in Outlook. So i guess your issue is not quite the same.
The only other idea I can think of is the Com-Addins.
So perhaps check whether the Teams Com add-in might be deactivated in Outlook.
