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SajeshNair's avatar
SajeshNair
Copper Contributor
Jan 04, 2023

Microsoft Outlook - Online Status not showing

Hello, I am having trouble with my Outlook client not displaying the online status of individuals in the 'TO' and 'CC' sections. This was previously working for me, but it has recently stopped funct...
outlook for windows
SajeshNair's avatar
SajeshNair
Copper Contributor
Nov 09, 2023
ll4mat, thank you for the response.

I just tried out all the steps you had suggested. Unfortunately, it did not help in my case.

ll4mat's avatar
ll4mat
Brass Contributor
Nov 10, 2023

@SajeshNair 


Well... in the case we just had, the option "Display online status next to name" was also grayed out on affected devices (still enabled, but greyed out) and the online status wasn't displayed anymore at all in Outlook. So i guess your issue is not quite the same.

The only other idea I can think of is the Com-Addins.
So perhaps check whether the Teams Com add-in might be deactivated in Outlook.

  • SajeshNair's avatar
    SajeshNair
    Copper Contributor
    Nov 10, 2023

    ll4mat 

     

    I did check the Com-Addins and found that the Teams Add-in is available. While inspecting the version, I could see that my Outlook is 32-bit and my teams is 64-bit. Could that have an impact on not showing the online status.

     

     

     

    NOTE: The Online status shows correctly for the 'Sender' of the email. Its only affecting the people who are in the 'TO' & 'CC' fields.

     

     

    • ll4mat's avatar
      ll4mat
      Brass Contributor
      Nov 10, 2023

      SajeshNair

      You might give that one a try using the Microsoft Support and Recovery Assistant (SaRA): https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-im-presence/issues-with-presence-in-outlook?tabs=64

      Otherwhise i guess you (or your admin) should create a Microsoft Support request in Teams-Admin center like mentioned in that article.

      Also there are some known Issues mentioned there.
      Quote:

      • Outlook currently shows Status unknown for federated (external) Teams contacts.
      • In the 32-bit version of Outlook, the presence status icons related to "Out of Office" aren't currently displayed.
      • When a user sets up automatic Out of Office replies in Outlook, the presence status icon in Outlook doesn't match Teams. Others see the presence status of this user as Away or Offline in Outlook, but as Out of Office in Teams.
      • SajeshNair's avatar
        SajeshNair
        Copper Contributor
        Nov 14, 2023

        ll4mat Thanks for the suggestions.

         

        So, I gave the Microsoft Support and Recovery Assistant a spin. It dropped some hints about checking Registry values and making sure the tlb file is in the right place. I dove into those details, double-checking everything.

         

        Then, in a last-ditch effort, I ditched the 32-bit Office and went for the 64-bit version, thinking it would be the magic fix. Turns out, not so much – the issue is still hanging around.

         

        Interesting thing is my coworkers do not have such an issue. We all use the same software and the updates are controlled by the administrator. 

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