Forum Discussion
Lost Outlook Password!
Speaking for a friend (REALLY)... She had an outlook.com account for some time that she used very infrequently. She rarely used email. Last week she deleted a trial Office 365 account in preparation of installing Office Home & Student. She didn't want to confuse the two. In the process she deleted Outlook (in 365) and along with it, her account. She does not remember her password. We've filled out the Outlook verification form but she can't provide "enough" information to satisfy the verification. She can come up with two people she has emailed recently but can't provide the exact "Subject Line Entry". Microsoft has turned down her verification. She now needs it as she made a purchase and the access link is in an email to her outlook.com account. Is there any other way to verify her as the owner of the account? How does Microsoft expect her to know the subject line entry of past email accounts? Obviously she should have kept a copy of her password but she wasn't thinking ahead, like so many other. HELP!
3 Replies
HELP PLEASE I CARNT LOG INTO MY PC AS I CARNT PROVIDE ENUFF EVIDENCE TO RECOVER MICROSOFT ACCOUNT , WHEN I TRY TO RESET MY PC IT GETS STUCK AT A PERCENTAGE AND CANCELS ON ITSELF AND UNDOES THE CHANGES, IVE EMAILED , BEEN ON CHAT WHICH WAS A BOT SO USELESS AND ALL I GET WHEN I CALL IS INFORMATION IS ON THERE SITE WHICH IT IS NOT , IM NOT ABLE TO GO ON MY PC WITHOUT THE MICROSOFT PASSWORD IS THERE ANY WAY I CAN SORT THIS PLEASE
Was she logged on another device ? This could help her with the verification form.
Or even better : if she was logged in on the web app she could be able to retrieve these informations from the browser's saved passwords (if she used it during log in).She needs to just keep filling out the form, twice a day, every day, until she gets it back. When she gets the account back, add at least 2 addresses or phone numbers to the account on the security page. This will help her get back in if she ever forgets the password again.
Is there any chance she logged into the account from a browser and let the browser save the password? If yes, the browser setting's password repository.
