Forum Discussion
Issues with outlook and teams on android
I'm not sure why, but since yesterday both Teams and Outlook have quit working. I have an S25 Ultra. I attempted to clear data and cache and do a fresh install. Outlook just hangs on a black screen with the notification "optimizing database," and Teams just indefinitely loads.
I can't check my personal email or my work email and can't keep track of my work chats on Teams.
6 Replies
Yeah this is the WebView bug, a bunch of S25 users got hit with it around that time.
The fix that's working for most people: go to Settings > Apps > Android System WebView, hit the 3 dots, and uninstall updates.
Reopen Teams/Outlook, sign back in, reboot. That clears it up. If that doesn't do it, try turning off Private DNS too. On Samsung that's Connections > More connection settings > Private DNS, switch it from Automatic to Off, then reboot.
One other thing worth checking, is your work account federated through GoDaddy or another provider? i mean is your account / domain defedrated?
Sometimes the "optimizing database" hang on Outlook isn't the WebView at all, it's the account auth choking on a federation/cert handshake in the background.
If your mail's been through GoDaddy that's a known mess. Easy way to tell is whether your personal email loads fine but only work hangs.If the answer from hpope doesn't fix it for you, another workaround, from Reddit Outlook, is to Turn off Private DNS.
- On Samsung devices: Connections > More connection settings > Private DNS
- Change from Automatic to Off.
- Reboot
Go into your settings then apps and find Android System WebView and click the 3 dots and remove updates. Then open Teams or Outlook and it will have you sign back in and it should work. Had the same issue for over a week and that resolved it.
