Forum Discussion

powerboat's avatar
powerboat
Copper Contributor
Apr 22, 2026

Issues with outlook and teams on android

I'm not sure why, but since yesterday both Teams and Outlook have quit working. I have an S25 Ultra. I attempted to clear data and cache and do a fresh install. Outlook just hangs on a black screen w...
outlook for android
Ahmed_Masoud97's avatar
Ahmed_Masoud97
Steel Contributor
Jun 05, 2026

Yeah this is the WebView bug, a bunch of S25 users got hit with it around that time.

The fix that's working for most people: go to Settings > Apps > Android System WebView, hit the 3 dots, and uninstall updates.

Reopen Teams/Outlook, sign back in, reboot. That clears it up. If that doesn't do it, try turning off Private DNS too. On Samsung that's Connections > More connection settings > Private DNS, switch it from Automatic to Off, then reboot.

One other thing worth checking, is your work account federated through GoDaddy or another provider? i mean is your account / domain defedrated?

Sometimes the "optimizing database" hang on Outlook isn't the WebView at all, it's the account auth choking on a federation/cert handshake in the background.

If your mail's been through GoDaddy that's a known mess. Easy way to tell is whether your personal email loads fine but only work hangs.