Forum Discussion
Introducing Scheduling poll in Outlook!
Nick Nigro Sullivan910 ph_ly
Yes, this is a known issue, i.e. when a user tries to use FindTime add-in to schedule a poll, they may run into this error/issue. FindTime engineering team is looking into it for resolution. A service incident (EX521435) has been published for impacted tenants, see below for details, if you haven't seen it yet in your M365 Admin center. Workaround is to use Scheduling poll feature in OWA.Update: This issue has been fixed.
EX521435: Exchange Online - Users can't schedule events in the Outlook desktop app using the FindTime add-inImpacted users get an error that states, "Sorry! FindTime could not load due to an unexpected error. Please try again." or "Sorry, we can't load the add-in". While we're working to remediate impact, affected users with access to Outlook on the web can use the Scheduling Poll feature to schedule meetings. See: Scheduling Poll articles - Microsoft Support for more info and share these with your users.
Current status: We're reviewing additional information, including the status of authentication components which facilitate user access to the add-in, conditional access policies related to FindTime add-in subscriptions and collecting additional service logs for further insight into how impact manifests to assist our investigation.
We're in a similar situation, Exchange OnPrem users encountering a "Something went wrong" ...OwaUserHasNoMailboxAndNoLicenseAssignedException... error when clicking on the poll link.
A clunky workaround is to open the poll response link in an incognito browser window. You can then verify the recipient address using an emailed code (copy the number from the message and past it in to the incognito window rather than clicking verify) and it appears to work.
Hope that helps!
- Same for us. Non-prem users getting "UserHasNoMailboxAndNoLicenseAssignedError" message. O365 support suggested the workaround was to create a Microsoft Form instead......not a good answer. Please fix this issue, as the whole point of Scheduling Poll is to involve non-prem users.
