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Sally_Richardson's avatar
Sally_Richardson
Former Employee
Jul 22, 2022
Solved

Introducing Scheduling poll in Outlook!

Announcing FindTime as a native feature in Outlook! We are excited to introduce Scheduling poll, bringing the capabilities of FindTime as a native feature in Outlook. Scheduling poll is currently a...
office 365
outlook for mac
outlook on the web
  • AmirHaque-MSFT's avatar
    AmirHaque-MSFT
    Mar 01, 2023

    Nick Nigro Sullivan910 ph_ly 
    Yes, this is a known issue, i.e. when a user tries to use FindTime add-in to schedule a poll, they may run into this error/issue. FindTime engineering team is looking into it for resolution. A service incident (EX521435) has been published for impacted tenants, see below for details, if you haven't seen it yet in your M365 Admin center. Workaround is to use Scheduling poll feature in OWA.

     

    Update: This issue has been fixed.

    EX521435: Exchange Online - Users can't schedule events in the Outlook desktop app using the FindTime add-in

    Impacted users get an error that states, "Sorry! FindTime could not load due to an unexpected error. Please try again." or "Sorry, we can't load the add-in". While we're working to remediate impact, affected users with access to Outlook on the web can use the Scheduling Poll feature to schedule meetings. See: Scheduling Poll articles - Microsoft Support for more info and share these with your users.

     
    Current status: We're reviewing additional information, including the status of authentication components which facilitate user access to the add-in, conditional access policies related to FindTime add-in subscriptions and collecting additional service logs for further insight into how impact manifests to assist our investigation.
Sally_Richardson's avatar
Sally_Richardson
Former Employee
Sep 09, 2022
Hi Teresa,

Thank you for this excellent write up! We appreciate that you took the time to share this clear and actionable feedback.

To answer your question-- Much of the feedback we heard in the forum has been addressed. There are other things however that are on our backlog, and we hope to get to very soon. Such as delegate support. We hear you and we will continue to work on this and more. Please keep the feedback coming. Looking forward to your thoughts when you start using the new feature in OWA.
jaymal417's avatar
jaymal417
Copper Contributor
Mar 05, 2024

Sally_Richardson Hi Sally, is there an updated timeline to when delegates will be able to respond to the polls on behalf of someone else?

  • AmirHaque-MSFT's avatar
    AmirHaque-MSFT
    Icon for Microsoft rankMicrosoft
    Mar 05, 2024
    Sorry, there's no ETA on that capability, still in our backlog ...

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