Forum Discussion
Introducing Scheduling poll in Outlook!
Nick Nigro Sullivan910 ph_ly
Yes, this is a known issue, i.e. when a user tries to use FindTime add-in to schedule a poll, they may run into this error/issue. FindTime engineering team is looking into it for resolution. A service incident (EX521435) has been published for impacted tenants, see below for details, if you haven't seen it yet in your M365 Admin center. Workaround is to use Scheduling poll feature in OWA.Update: This issue has been fixed.
EX521435: Exchange Online - Users can't schedule events in the Outlook desktop app using the FindTime add-inImpacted users get an error that states, "Sorry! FindTime could not load due to an unexpected error. Please try again." or "Sorry, we can't load the add-in". While we're working to remediate impact, affected users with access to Outlook on the web can use the Scheduling Poll feature to schedule meetings. See: Scheduling Poll articles - Microsoft Support for more info and share these with your users.
Current status: We're reviewing additional information, including the status of authentication components which facilitate user access to the add-in, conditional access policies related to FindTime add-in subscriptions and collecting additional service logs for further insight into how impact manifests to assist our investigation.
AmirHaque-MSFT PSalli
Some of our users suddenly noticed this week the "New Scheduling Poll" appear in Outlook for Windows. This appears to be lighting up the new functionality. Interestingly "Find Time" text remains on the ribbon. I'm assuming this is Microsoft's strategy to help people understand the shift? (Previously it showed as "FindTime" without the space, so that is telling).
Is this being rolled out gradually for various tenants? Is this targeted only towards certain channels (Monthly Enterprise, Semi Annual, SA-Preview, etc)? More details would be valuable to confirm with our users.
Screenshots of old button vs new button as we've observed:
MicrosoftScheduling poll feature is now available in the following builds of Outlook for Windows.
Jan - Feb 2023 - Office Insiders
Mar - Apr 2023 - Outlook Current Channel in Production and Monthly Enterprise Channel (try to move your users to these versions/builds to ensure they can use Scheduling poll feature)
At this moment the tentative plan is to make Scheduling poll feature available thru SAC Preview channel/build sometime in Sep 2023, then it will show up in SAC in Jan 2024 and then in SAEC in June 2024 (usual disclaimer: these dates may change without any notice, see this article for release channels info: https://learn.microsoft.com/en-us/deployoffice/updates/overview-update-channels) ...