Introducing Scheduling poll in Outlook!

Announcing FindTime as a native feature in Outlook! We are excited to introduce Scheduling poll, bringing the capabilities of FindTime as a native feature in Outlook. Scheduling poll is currently a...

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Outlook for Mac

outlook on the web

AmirHaque-MSFT
Mar 01, 2023
Nick Nigro Sullivan910 ph_ly
Yes, this is a known issue, i.e. when a user tries to use FindTime add-in to schedule a poll, they may run into this error/issue. FindTime engineering team is looking into it for resolution. A service incident (EX521435) has been published for impacted tenants, see below for details, if you haven't seen it yet in your M365 Admin center. Workaround is to use Scheduling poll feature in OWA.

Update: This issue has been fixed.

EX521435: Exchange Online - Users can't schedule events in the Outlook desktop app using the FindTime add-in

Impacted users get an error that states, "Sorry! FindTime could not load due to an unexpected error. Please try again." or "Sorry, we can't load the add-in". While we're working to remediate impact, affected users with access to Outlook on the web can use the Scheduling Poll feature to schedule meetings. See: Scheduling Poll articles - Microsoft Support for more info and share these with your users.

Current status: We're reviewing additional information, including the status of authentication components which facilitate user access to the add-in, conditional access policies related to FindTime add-in subscriptions and collecting additional service logs for further insight into how impact manifests to assist our investigation.

cschulze_

Copper Contributor

Mar 02, 2023

Are there plans to extend the functionality so that colleagues to whom I have made my calendar available with editing permission can also send scheduling polls on my behalf?

Chickos

Brass Contributor

Mar 02, 2023

I still cannot find any service health advisory regarding this issue -
EX521435: Exchange Online - Users can't schedule events in the Outlook desktop app using the FindTime add-in

Can you please post the current status and/or post incident report?

AmirHaque-MSFT
Microsoft
Mar 02, 2023
I responded to other posts here last night, this issue has been resolved. I had also updated my main post above putting an update saying this issue has been fixed (in green bold fonts) ... Service Incident was not published to all M365 tenants as its impact was isolated.
- Samuel Stevenson
  Copper Contributor
  Mar 02, 2023
  AmirHaque-MSFT
  
  The issue doesn't seem fixed. The error message still shows when clicking the Scheduling Poll option in Outlook for the Web.
VK-fid2023
Copper Contributor
Mar 02, 2023
Chickos Even I cannot see the incident in my SHD.
- AmirHaque-MSFT
  Microsoft
  Mar 02, 2023
  Service Incident was not published to all M365 tenants as its impact was isolated - the issue has been resolved as of 5PM PT yesterday. Please test (make sure to restart Outlook, log off & log back in to test) and let me know here if you still see the issue.

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Introducing Scheduling poll in Outlook!

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