Forum Discussion

Former Employee

Jul 22, 2022

Solved

Introducing Scheduling poll in Outlook!

Announcing FindTime as a native feature in Outlook! We are excited to introduce Scheduling poll, bringing the capabilities of FindTime as a native feature in Outlook. Scheduling poll is currently a...

office 365

outlook for mac

outlook on the web

AmirHaque-MSFT
Mar 01, 2023
Nick Nigro Sullivan910 ph_ly
Yes, this is a known issue, i.e. when a user tries to use FindTime add-in to schedule a poll, they may run into this error/issue. FindTime engineering team is looking into it for resolution. A service incident (EX521435) has been published for impacted tenants, see below for details, if you haven't seen it yet in your M365 Admin center. Workaround is to use Scheduling poll feature in OWA.

Update: This issue has been fixed.

EX521435: Exchange Online - Users can't schedule events in the Outlook desktop app using the FindTime add-in

Impacted users get an error that states, "Sorry! FindTime could not load due to an unexpected error. Please try again." or "Sorry, we can't load the add-in". While we're working to remediate impact, affected users with access to Outlook on the web can use the Scheduling Poll feature to schedule meetings. See: Scheduling Poll articles - Microsoft Support for more info and share these with your users.

Current status: We're reviewing additional information, including the status of authentication components which facilitate user access to the add-in, conditional access policies related to FindTime add-in subscriptions and collecting additional service logs for further insight into how impact manifests to assist our investigation.

AmirHaque-MSFT

Microsoft

Jan 31, 2023

Thanks Teresa for this feedback, it helps in product development. Several items in your list are in our backlog as other customers have also put in request for those. We can't promise which of those will make it into the product, but as soon as we finalize to work on any of those, you may see those listed on our official M365 product roadmap site (https://www.microsoft.com/en-us/microsoft-365/roadmap). In case any of these items are major road blockers for you in using 'Scheduling poll' experience, please contact our Support (https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support) to provide that feedback, preferably with a strong business impact statement, so that we can provide a formal response on that. Thank you!

ph_ly

Iron Contributor

Mar 01, 2023

AmirHaque-MSFT many of our users are reporting that the FindTime app on the old Mac experience has stopped working. They receive a"unable to load plug in" error.

This is different from what you posted regarding the transition experience.

Chickos
Brass Contributor
Mar 01, 2023
ph_ly AmirHaque-MSFT

We are on v2208 in our environment also experiencing issues as of yesterday 2/28:

Accessing "Scheduling polls" through web apps (Outlook.office.com) is working as intended.
Nick Nigro
Brass Contributor
Mar 01, 2023
FindTime stopped working in Outlook desktop for our users as of yesterday. Getting the error below.
- AmirHaque-MSFT
  Microsoft
  Mar 01, 2023
  Nick Nigro Sullivan910 ph_ly
  Yes, this is a known issue, i.e. when a user tries to use FindTime add-in to schedule a poll, they may run into this error/issue. FindTime engineering team is looking into it for resolution. A service incident (EX521435) has been published for impacted tenants, see below for details, if you haven't seen it yet in your M365 Admin center. Workaround is to use Scheduling poll feature in OWA.
  
  Update: This issue has been fixed.
  
  EX521435: Exchange Online - Users can't schedule events in the Outlook desktop app using the FindTime add-in
  
  Impacted users get an error that states, "Sorry! FindTime could not load due to an unexpected error. Please try again." or "Sorry, we can't load the add-in". While we're working to remediate impact, affected users with access to Outlook on the web can use the Scheduling Poll feature to schedule meetings. See: Scheduling Poll articles - Microsoft Support for more info and share these with your users.
  
  Current status: We're reviewing additional information, including the status of authentication components which facilitate user access to the add-in, conditional access policies related to FindTime add-in subscriptions and collecting additional service logs for further insight into how impact manifests to assist our investigation.
  - MChase310
    Copper Contributor
    Mar 28, 2024
    AmirHaque-MSFT I have an updated Outlook but there is no scheduling poll anywhere. I can't update the ribbon, see it in appointments, or even new email. I'd love to use this supposedly native option but can't find it. Please advise.
- Sullivan910
  Copper Contributor
  Mar 01, 2023
  me too 😞
  
  can we open a support case??
Sullivan910
Copper Contributor
Mar 01, 2023
this is no longer working.