Forum Discussion
Introducing Scheduling poll in Outlook!
Nick Nigro Sullivan910 ph_ly
Yes, this is a known issue, i.e. when a user tries to use FindTime add-in to schedule a poll, they may run into this error/issue. FindTime engineering team is looking into it for resolution. A service incident (EX521435) has been published for impacted tenants, see below for details, if you haven't seen it yet in your M365 Admin center. Workaround is to use Scheduling poll feature in OWA.Update: This issue has been fixed.
EX521435: Exchange Online - Users can't schedule events in the Outlook desktop app using the FindTime add-inImpacted users get an error that states, "Sorry! FindTime could not load due to an unexpected error. Please try again." or "Sorry, we can't load the add-in". While we're working to remediate impact, affected users with access to Outlook on the web can use the Scheduling Poll feature to schedule meetings. See: Scheduling Poll articles - Microsoft Support for more info and share these with your users.
Current status: We're reviewing additional information, including the status of authentication components which facilitate user access to the add-in, conditional access policies related to FindTime add-in subscriptions and collecting additional service logs for further insight into how impact manifests to assist our investigation.
MicrosoftFrom the first screenshot, it seems like you are trying to schedule a meeting with attendees, that are internal to your org, and you have access to their free/busy info - is that correct?
If yes, may I ask, why do you feel the need to poll them, when you can see their availability? (I know some customers do that for various valid reasons, just interested to know what's your scenario) ...
And if you can please scroll down a little (I see a grey scroll bar on the right side) in the first screenshot/scenario, then you'll see a section titled as 'Other times' - that's where you may see the time blocks that are not visible in the top section of first screenshot. Those time blocks are not shown under 'Available times' section as at least one of the attendees is not available at those times.
Your second feedback is related to UI/UX design, I'll pass this on to our UI/UX designers. Thanks for your feedback!
Sorry, I'm not aware of a way to bring back FindTime add-in based classic experience. As mentioned in the post above by Sally, the new 'Scheduling poll' experience, once deployed in your org, will replace the classic experience provided by FindTime add-in.
I schedule conference calls and need to know people's availability of every time of the workday, regardless if they are or aren't in my email organization. I don't want to know what their calendar looks like bc sometimes they can do a certain time regardless if their calendar says they are available or not. I use Find Time multiple times a day and this is how I do my job. I've looked all over for years to find the best and most efficient way to do my job is FindTime.
I know that you scroll down to see other options. That's the problem. It's the unnecessary scrolling back in forth to add numbers that are out of sequence. If you go down the list and select the ones that are "available" then, the "other" numbers, it will come up out of sequence in their response= 9, 11, 3, 10, 1 Very inefficient.
It is the same way when I add people out of my "organization". With FindTime, you can select all the numbers on the clock in order in a row. The new way makes you scroll back and forth and is very hard to read. I don't know why you would change a good thing that works great to a very poor design. And I don't mind saying it.