Forum Discussion
Introducing Scheduling poll in Outlook!
Nick Nigro Sullivan910 ph_ly
Yes, this is a known issue, i.e. when a user tries to use FindTime add-in to schedule a poll, they may run into this error/issue. FindTime engineering team is looking into it for resolution. A service incident (EX521435) has been published for impacted tenants, see below for details, if you haven't seen it yet in your M365 Admin center. Workaround is to use Scheduling poll feature in OWA.Update: This issue has been fixed.
EX521435: Exchange Online - Users can't schedule events in the Outlook desktop app using the FindTime add-inImpacted users get an error that states, "Sorry! FindTime could not load due to an unexpected error. Please try again." or "Sorry, we can't load the add-in". While we're working to remediate impact, affected users with access to Outlook on the web can use the Scheduling Poll feature to schedule meetings. See: Scheduling Poll articles - Microsoft Support for more info and share these with your users.
Current status: We're reviewing additional information, including the status of authentication components which facilitate user access to the add-in, conditional access policies related to FindTime add-in subscriptions and collecting additional service logs for further insight into how impact manifests to assist our investigation.
Microsoft
It won't let me attach pictures. Can I email you bc this is not going to let me show it.
When I'm trying to start a poll and select times I want attendees to vote. The options to select times are not in order and you have to scroll back and forth to add times bc it only shows the times when all the attendees are "available" but I need to select those time anyway. Why would you change it to be MORE difficult?
This is the new way when I receive people's votes. It is so unorganized. Why would you change it to be more disorganized?
Below is the old(better-FindTime) way what it looked like when people voted. All the dates and times were nicely organized and was easier to scroll down and see when everyone is available.
I used FindTime multiple times a day for my job and need to record the times fast and it was so easy to select times and see the replies. Why was it changed when it is clearly a downgrade? Is there anyway I can have the old format back?
I'm going to look for other poll services because it is so difficult to use. 😞
Why was it changed?!
- I completely agree. Findtime UI much better. The findtime view of all the votes is extremely useful and the heatmap / availability view when scheduling as well.
- Completely agree; Scheduled Poll is a weak replacement for FindTime.
- AmirHaque-MSFTLet me try to respond, I'll try my best to understand your scenario, but may make a mistake, so please bear with me.
From the first screenshot, it seems like you are trying to schedule a meeting with attendees, that are internal to your org, and you have access to their free/busy info - is that correct?
If yes, may I ask, why do you feel the need to poll them, when you can see their availability? (I know some customers do that for various valid reasons, just interested to know what's your scenario) ...
And if you can please scroll down a little (I see a grey scroll bar on the right side) in the first screenshot/scenario, then you'll see a section titled as 'Other times' - that's where you may see the time blocks that are not visible in the top section of first screenshot. Those time blocks are not shown under 'Available times' section as at least one of the attendees is not available at those times.
Your second feedback is related to UI/UX design, I'll pass this on to our UI/UX designers. Thanks for your feedback!
Sorry, I'm not aware of a way to bring back FindTime add-in based classic experience. As mentioned in the post above by Sally, the new 'Scheduling poll' experience, once deployed in your org, will replace the classic experience provided by FindTime add-in.- I much the same as the OP in this instance use Schedule Poll for internal team members because not everyone maintains their calendars in a useful way. They may show as available when in reality they've earmarked that time for other work related activities that aren't meetings.
I find it to be much more clunky than the FindTime Poll. I'm not receiving any emails or notifications that people have responded to my poll and I cannot log into the dashboard and see all the results. I can only see x number of people have voted. - Thank you for your reply.
I schedule conference calls and need to know people's availability of every time of the workday, regardless if they are or aren't in my email organization. I don't want to know what their calendar looks like bc sometimes they can do a certain time regardless if their calendar says they are available or not. I use Find Time multiple times a day and this is how I do my job. I've looked all over for years to find the best and most efficient way to do my job is FindTime.
I know that you scroll down to see other options. That's the problem. It's the unnecessary scrolling back in forth to add numbers that are out of sequence. If you go down the list and select the ones that are "available" then, the "other" numbers, it will come up out of sequence in their response= 9, 11, 3, 10, 1 Very inefficient.
It is the same way when I add people out of my "organization". With FindTime, you can select all the numbers on the clock in order in a row. The new way makes you scroll back and forth and is very hard to read. I don't know why you would change a good thing that works great to a very poor design. And I don't mind saying it.
