Forum Discussion
In-Place Archive Folder Not Searching (Online Archive)
For one of our users, the Online Archive on the desktop app (which maps to In-Place Archive in OWA) is not searching. Outlook online works successfully and he is able to search, but not on the local ...
The Online archive is always accessed in Online mode only, so the local cache/search index doesn't matter. And if OWA search works fine, it looks like the server-side index is fine. Which leads me to believe it's a client issue.
Is he getting no results at all in Outlook, or limited set or?
Is he getting no results at all in Outlook, or limited set or?
No search results at all, but the content is there.
- Which version/build of Office is that? Are other users having similar issues? In any case if you can reliably reproduce this behavior, best open a support case.
- The user is currently traveling so I have to await his return. I did report the issue to Microsoft.
I have found that this issue is not present if Microsoft 365 Version 2108. Version 2202 and above are affected by this problem. This issue affects online archive mailboxes above 90GB where auto-expanding archiving has been enabled.
Microsoft has a support article on this issue located here: https://support.microsoft.com/en-us/office/incorrect-or-no-results-when-searching-auto-expanding-archives-in-outlook-9b8bc84d-2821-4f81-8768-1398c0ecb5cb
I am seeing this issue as well in the following builds:
16.0.14931.20764
16.0.14931.20724- I'd have to check the build version. He is the only user with this issue currently. I'm going to open a case with Microsoft.