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seigfried's avatar
seigfried
Copper Contributor
Oct 14, 2022

In-Place Archive Folder Not Searching (Online Archive)

For one of our users, the Online Archive on the desktop app (which maps to In-Place Archive in OWA) is not searching. Outlook online works successfully and he is able to search, but not on the local ...
office 365
outlook for windows
VasilMichev's avatar
VasilMichev
MVP
Oct 15, 2022
The Online archive is always accessed in Online mode only, so the local cache/search index doesn't matter. And if OWA search works fine, it looks like the server-side index is fine. Which leads me to believe it's a client issue.
Is he getting no results at all in Outlook, or limited set or?
  • seigfried's avatar
    seigfried
    Copper Contributor
    Oct 15, 2022
    No search results at all, but the content is there.
    • VasilMichev's avatar
      VasilMichev
      MVP
      Oct 16, 2022
      Which version/build of Office is that? Are other users having similar issues? In any case if you can reliably reproduce this behavior, best open a support case.
      • seigfried's avatar
        seigfried
        Copper Contributor
        Oct 17, 2022
        I'd have to check the build version. He is the only user with this issue currently. I'm going to open a case with Microsoft.

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