Forum Discussion
Hyperlinks don't open on Outlook web
Hi, I have seen some problems when one send a e-mail with hiperlink containing links to my intranet and I have tried to open it, but this hiperlink doesn't open, the messagem is like a"not found ...
Milena Mocci and RobertSparnaaij
Nothing was changed on our end, but it appears to be fixed this morning, at least for me. Still no official comment anywhere and I'm not entirely trusting that it will work properly for my entire tenant, but figured I'd share the change in experience.
Is it now working for you, Milena?
Milena Mocci No worries. Turns out it was a known issue posted to the MS Admin Panel for organizations, but not publicly announced (at least nowhere I could find. Here's what I found:
Summary:
- Title EX186520
- Service Affected Exchange Online
- Status: Service restored
- Time 7/25/2019 9:11:23 AM UTC
- LastUpdated 8/2/2019 3:27:20 PM UTC
- Message Title: SharePoint Online site links not working
Details
- User Impact: Users are unable to access SharePoint Online sites from URL links within emails using Outlook on the web.
- More info: Users may receive the error massage; '404 PageNotFoundError'.
- As a workaround, users may copy and paste the SPO URL into their browser and it will load the SharePoint Online site as expected.
- Additionally, users may double click the email to open in a new window and access the SPO URL link.
- We'd like to get your feedback on the workaround we provided. From a non-mobile device, please rate this post and submit it in the textbox.
- Current status: We've determined that a code regression within the Exchange infrastructure caused an issue with the way Outlook on the web interacts with SharePoint Online links. We've developed a fix and are deploying it to the affected infrastructure. The fix will be deployed to the new version of Outlook on the web in the first phase, which is expected to complete in approximately 5 days. The second phase of deployment will begin 2 days' time, which will fix the issue in the classic version of Outlook on the web. The complete deployment is expected to finish in approximately 2 weeks. Users will begin to experience remediation as the fix reaches their environment.
- Scope of impact: This issue could potentially affect any user attempting to access SharePoint Online URL links via Outlook on the web.
- Start time: Monday, July 15, 2019, at 8:54 AM UTC
- Root cause: A code regression within the Exchange infrastructure caused an issue with the way Outlook on the web interacts with SharePoint Online links, resulting in impact.
- Next update by: Monday, July 29, 2019, at 11:00 AM UTC...}