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gigibart's avatar
gigibart
Copper Contributor
Jun 17, 2019

HELP! Outlook not displaying if i replay or forward a message

My outlook is not displaying the icon for replying or forwarding a message out of my inbox.  I tried to add the column of Icon, it was already there, tried removing and closing program, restarting re-adding the Icon and still nothing... Please help this is not efficient if i can't see that I have replied or forward a message.  Thanks

  • bobertbeen's avatar
    bobertbeen
    Copper Contributor
    This is a very late response but may also help someone.
    I had a similar issue in Outlook 2021 and corrected it by resetting the view.
    View > Reset View > (At the prompt, "Are you sure you want to reset the view ...") Select Yes
    For myself, all email and icons showed correctly after that.
  • HeidiNor's avatar
    HeidiNor
    Copper Contributor

    gigibart 

     

    This problem appeared for me about a month or two ago. It might have occurred when I reverted back to the classic layout of having my calendar, task icon, contacts, etc. appear at the bottom of my list of folders, rather than to the left (which was taking up too much valuable real estate). 

     

    I just figured out a solution that worked for me. In Outlook, go to View > View Settings > Columns. 

     

    Under the Select Available Columns From dropdown menu, select All Mail Fields. Find the Icon option and Add it. You can then move the Icon option up and down so it appears where you want when looking at your inbox.  

     

     

  • Rnishat0786's avatar
    Rnishat0786
    Iron Contributor

    gigibart 

     

    Are you facing the same issue in OWA..? if yes than check if the issue is specific to one email or not.

    If the issue is not present in OWA.. than this could possibly mean the issue may be with Outlook...

     

    Try to configure the profile on a different device and check if the issue is there on Outlook or not..

    Quite Possibly the author may have prevented you from forwarding that mail..

     

    Thanks

     

    Robin Nishad

    • gigibart's avatar
      gigibart
      Copper Contributor

      Rnishat0786 

      This is an issue with every email, and not specific.  It will now show the little arrows if I forward or replay to a message in my inbox.  

      • Theo_Bear's avatar
        Theo_Bear
        Copper Contributor

        gigibart 

         

        Hi

        Check your license is not expired or its not activated. If not okay still trying re-syncing your account.

         

        Might be a server issue as well. 

  • Theo_Bear's avatar
    Theo_Bear
    Copper Contributor
    hi
    Perhaps you have been prevented from forwarding the message by the author of the email, which is possible, Not sure about the replying part.
    Is this problem specific to one email or all emails?

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