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PNaccache's avatar
PNaccache
Copper Contributor
Sep 17, 2025

Difficulty in activation my Outlook classic (2013)

Hi,

Earlier this year I bought Office 2024 family . That purchase appears in my account details. I installed Outlook classic on my old PC with the bought licence. Everything was perfect.

I have just switched from my really old PC (running Win 10) to a new PC.  On my new PC, I managed to install Outlook classic. Inside my new Outlook classic  I use my usual account pie****_****@videotron.ca. 

Everything works well but it warns me that it cannot activate Office with my Microsoft pna*****@outlook.com account and suggests I use another account.

When I click on 'Try Another Account', it does nothing but re-displays the same error message. It loops indefinitely

I looked up the accounts and actually it showed my two addresses, the @outlook.com and the @videotron.ca. I deleted the @outlook.com address using Account parameters, thinking this may help as there would be no ambiguity.

It also tells me I have to correct this by 9/20.....

The new PC runs Win 11 Family, Version 23h2

Installed software:

  • Microsoft 365 Copilot
  • Microsoft Outlook 2016 fr-ca
  • Microsoft Office Family fr-fr

I am new to this and find it quite confusing

THANKS IN ADVANCE FOR ANY HELP !

Pierre

PS: If my message is unclear or if you need more info, just let me know.

 

 

5 Replies

  • P_Naccache01's avatar
    P_Naccache01
    Copper Contributor
    Sep 22, 2025

    I think I landed in a desert area or an isolated island in the middle of the Pacific.

    I have not solved my problem. Except that I found a possible path to salvation: transferring my Office licence from my personal account to my email address removed for privacy reasons account. This amounts to the symmetric image of the solution I first thought of, i.e. changing my account from email address removed for privacy reasons to my personal account.

    Well, both did not work.

    I have looked at mailspring. Not convinced of its solidity. Now I am looking at Mailbird. Like it so far. Hoping I can keep the free version.

     

  • rogerreed's avatar
    rogerreed
    Brass Contributor
    Sep 20, 2025

    Hey Pierre!

    Try signing out of Office, removing any linked Microsoft accounts in settings, then sign back in with the correct @videotron.ca account. This should fix the activation issue.

    Good luck!

    • P_Naccache01's avatar
      P_Naccache01
      Copper Contributor
      Sep 29, 2025

      Hi Roger,

      I should have mentioned that the Classic Office 2024 apps work fine. 

      Frankly, given that Office works but Outlook does not, and given that I have found a decent alternative to Outlook. I am scared that if I sign out of Office, not only it may not solve my Outlook issue but it may lock me out of Office apps.

      I spent a week trying different solutions, I did remove my @outlook.com from the settings, and I may have signed out and re signed in, but the thought of re-opening the issue is not appealing to me.

      So I dont think I will even try it until, for some reason, I am forced to sign out of Office.

      Thanks anyway.

      P.

       

    • P_Naccache01's avatar
      P_Naccache01
      Copper Contributor
      Sep 27, 2025

      Hi Roger

      Just noted your reply.  I did not get (or discarded the notification message? Sorry.

      I did remove the Microsoft account from settings. But I did not sign out of Office.

      Will retry at a calmer moment :-)

      Thanks a lot

      Pierre

       

  • P_Naccache01's avatar
    P_Naccache01
    Copper Contributor
    Sep 18, 2025

    A precision.

    I wrote:

    'I looked up the accounts and actually it showed my two addresses, the @outlook.com and the @videotron.ca. I deleted the @outlook.com address using Account parameters, thinking this may help as there would be no ambiguity.'

    I should have added:  'This did not work'

     

     

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