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YvesSaintMob's avatar
YvesSaintMob
Copper Contributor
Feb 06, 2026

Classic Outlook - cannot drag emails anywhere - Troubleshooting

I have a coworker who just recently downgraded to Classic Outlook, ever since reading that New Outlook has removed the Drag and Drop Feature.

 

We have been troubleshooting for a while and have come up with no solution as to why he cannot drag and drop. Mine works great, and I can drag and drop whatever I need.

Troubleshooting Steps we have tried

  • Reverting to Classic
  • Restarting Outlook Classic
  • Toggling Optimization for Compatibility/appearance (Currently on Compatibility)
  • Checked to make sure it's not locked to groups
  • Not a Locked Folder
  • Tried changing the Reading Pane accessibility
  • Tried finding KB5052903  Update (Not Compatible with 32 Bit Software)

The only workaround we have is right-clicking and hitting Save-As.

 

Are there any known troubleshooting/fixes for this? Every Forum I have run across ends up being for the new outlook, or the workaround is outdated.

 

Thanks in Advance

outlook for windows

1 Reply

  • LisaHendrickson's avatar
    LisaHendrickson
    MVP
    Feb 10, 2026

    I have a few questions as this appears to be a program glitch, not a settings or feature problem. 

    What version of Office is installed? 

    What type of email account? (exchange, outlook.com, Gmail, etc)

    Has office been updated? Windows updated? 

    What AV is installed? VPN?