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Rob Axelrod's avatar
Rob Axelrod
Copper Contributor
Jun 29, 2020
Solved

After a hybrid migration to Exchange Online Outlook clients not switching over.

Migrating users from Exchange 2010 to O365. Clients are using Outlook 2016 MSI install. After a successful migration, Outlook goes into the "disconnected" state and doesn't prompt for O365 credential...
  • ChristianBergstrom's avatar
    Jun 29, 2020

    Rob Axelrod Hello, not in my comfort zone here but I've heard of an almost identical issue before where they disabled MFA (temporarily) to get it to work.

     

    If that's not the case maybe this is applicable

    https://support.microsoft.com/en-us/help/3073002/after-migration-to-office-365-outlook-doesn-t-connect-or-web-services