Hi, Here might be the solution provided by Microsoft = this worked for me !!!
Run PSR....instructions below.....
As soon as I followed this instruction the problem went away :)
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Outlook Support
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February 18, 2018, 02:18 +0000
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Hi Peter,
Thank you for sharing additional information regarding the issue. For us to isolate the issue, I would like to request for a screenshot and grab a PSR (Problem Screen Recorder) to investigate the issue further:
Here are the steps you can follow in getting the PSR:
1. On your keyboard, press “Windows Key” and “R” simultaneously. (Windows key is located on the lower left of your keyboard, in between of the Ctrl and Alt)
2. A pop-up will appear on your screen
3. Type "PSR" without quotation marks and hit enter
4. Click Start and reproduce the issue that you are facing with the Outlook.com on the browser
5. When done, click on stop record and save the log file to your desktop
6. Kindly attach the log file to this email before sending so that we investigate it for you.
I will wait for your response together with the PSR. Thank you!
Regards,
Lichner D. – Outlook.com Support
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