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rpodric's avatar
rpodric
Bronze Contributor
Oct 17, 2017

Advanced Threat Protection (ATP) is ruining Outlook.com

About a week ago, I noticed that all URLs were suddenly extremely long/obscure, and beginning with something like: https://nam02.safelinks.protection.outlook.com/?url=   It destroys the URL visibil...
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Peter Gorton UK's avatar
Peter Gorton UK
Copper Contributor
Mar 14, 2018

Hi,  Here might be the solution provided by Microsoft = this worked for me !!!

 

Run PSR....instructions below.....

 

As soon as I followed this instruction the problem went away :)

 

Outlook Support

February 18, 2018, 02:18 +0000

Hi Peter,

Thank you for sharing additional information regarding the issue. For us to isolate the issue, I would like to request for a screenshot and grab a PSR (Problem Screen Recorder) to investigate the issue further:

Here are the steps you can follow in getting the PSR:
1. On your keyboard, press “Windows Key” and “R” simultaneously. (Windows key is located on the lower left of your keyboard, in between of the Ctrl and Alt)
2. A pop-up will appear on your screen
3. Type "PSR" without quotation marks and hit enter
4. Click Start and reproduce the issue that you are facing with the Outlook.com on the browser
5. When done, click on stop record and save the log file to your desktop
6. Kindly attach the log file to this email before sending so that we investigate it for you.

I will wait for your response together with the PSR. Thank you!

Regards,
Lichner D. – Outlook.com Support

 
  • Guy Cox's avatar
    Guy Cox
    Copper Contributor
    Nov 07, 2018

    Sorry, but PSR has absolutely nothing to do with ATP .. Problem State Recorder - captures the screens and user action -- I would image that the Microsoft Technicians know that Abomination that is ATP looks like. 

    • Richard Jendrek's avatar
      Richard Jendrek
      Copper Contributor
      Nov 07, 2018

      Thanks.  I had no idea what PSR was or is.  I did observe M$ chugging away on my modem at every move in OUTLOOK and now I know what it is called.  A nice thing they did was to copy my new subdirectories I created on my Laptop access to mail (my preferred usage) to the on-line direct access.  That behavior might have a different program name and I can't worry about that.  M$ does what M$ wants!

       

      The Messed up URLs for their security scheme is a pain.  When I mail to family or a retiree friend I use Verizon or Yahoo at their direct site to avoid all that junk.  At every reply the URL junk multiplies.

       

      Everybody needs to push M$ for an opt-out button.

  • Glen Tallarek's avatar
    Glen Tallarek
    Brass Contributor
    Mar 14, 2018

    How does capturing a PSR and sending it to Outlook.com support fix the issue with the ATP "safelinks"?  What problem of yours was solved?  

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