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Psundel2310's avatar
Psundel2310
Copper Contributor
Oct 10, 2019

Waiting for sync issue

I have come across a new problem with onedrive for business.    The issue started about 2 weeks ago, the customer have a sharepoint online document library synced locally with onedrive. Some of the...
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OneDrive for Business
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moshe1270's avatar
moshe1270
Copper Contributor
Sep 27, 2024

Sven-Matzen did you ever get anywhere with this?

I'm having a similar error, pretty similar situation, a bit over 300,000 files.

Did all the basics, uninstall, reset sync etc.

I have a similar error in the sync diagnostics logs.

Did you ever make any progress on this?

Sven-Matzen's avatar
Sven-Matzen
Brass Contributor
Sep 27, 2024

moshe1270 

First of all: make a backup of your system before trying anything.

 

The problem was resolved for me when I did a 'Windows reset' and reinstalled all the programs.

 

I have scripted many installations using PowerShell (if you Google 'github interface007 devpc', you'll find the complete script), so reinstalling the programs after such a reset is no longer such a big effort.

Currently, OneDrive is running stably for me with 3.1 TB and just over 600,000 files. Part of the data is encrypted with Cryptomator (which works via WinFsp) – and it’s also running perfectly stable.

 

I’ve gotten into the habit of not digging deeper into these kinds of issues. My first approach is to solve the problem by resetting the computer. Every time I do this, I check if programs that I still have to install manually can be replaced by ones that can be installed via WinGet. Transferring some settings is a bit tricky since there are still programs that 'hide' their settings in places that OneDrive doesn’t back up – but this is becoming less common.

 

Therefore, my recommendation would be:

  • Make a backup of your hard drive.
  • Perform a Windows reset (https://support.microsoft.com/en-us/windows/give-your-pc-a-fresh-start-0ef73740-b927-549b-b7c9-e6f2b48d275e://support.microsoft.com/en-us/windows/give-your-pc-a-fresh-start-0ef73740-b927-549b-b7c9-e6f2b48d275e) using the 'Keep my files' option.
  • Create a script similar to the one I use, and try to automate all installations and customizations to Windows settings through this script.

 

After the 'Reset PC', OneDrive should also run stably again. And the next time you encounter a problem, the 'Reset PC' will already be less work since you’ve already started the script.

 

VERY IMPORTANT: Make a complete backup beforehand! There are programs where reinstalling the license can be tricky. Or you may no longer be able to get the installer for the version you have a license for. Others save their data in 'unusual places,' making it difficult to restore everything to its original state – in such cases, a working backup is extremely valuable.

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