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Angela McGhin's avatar
Angela McGhin
Brass Contributor
Jul 17, 2019

Using the 'sync' button in SharePoint library does not sync files/folders

Hi - I'm not sure if this is an issue with SharePoint or with OneDrive.

We have an issue when trying to sync additional files/folders from a SharePoint library. If we go into our OneDrive settings and choose folders to sync, the folders will generally sync without an issue. However if we try to use the sync button directly from the SharePoint library, a window briefly opens saying 'Getting ready to sync...' and then nothing happens.

 

It's only seems to be an issue when we're already syncing some of the folders in that same library - it seems we cannot sync additional files or folders using that method...which is a little frustrating!

 

Is there any solution to this or is it a known issue?

 

Thank you

  • Worked fine, did a different folder in same library, both times say about to sync, the popped open onedrive and synced.
    • adam deltinger's avatar
      adam deltinger
      MVP
      Yeah, this should work , although ive seen some delay in explorer, showing the synced folders! Refresh or restart explorer / log out / restart and see if they show up then
      • Angela McGhin's avatar
        Angela McGhin
        Brass Contributor

        adam deltinger ChrisWebbTech 

        Hi Guys - thanks for the replies.

        I've tried it again but still no luck. I'm using edge, select the subfolder I'd like to sync, hit the sync button, I get the 'getting ready to sync...' box and then a request to open OneDrive (which I approve), but then a tray notification to say I'm already syncing the root folder.

         

        Perhaps I need to get our IT support to check out configuration??

  • Maybe try IE/Edge to see if it helps, but it should work fine. Let me see if I can reproduce.

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