URGENT: OneDrive Restore Completed but Files Missing – No Engineer Assigned Since Dec 27

Hello,

I am posting here as a last resort after more than 6 weeks of unresolved support.

On December 26, 2025, I accidentally deleted a large number of files and emptied the Recycle Bin. On December 27, 2025, I immediately initiated a full OneDrive restore to a snapshot from December 19, 2025.

The restore job shows:

• Restore status: Completed

• Thousands of restore events processed

• However, hundreds of events failed (Save Conflict, Item Not Found in Recycle Bin)

My storage usage dropped significantly (from 10+ GB to ~2.7 GB), and thousands of photos never reappeared.

Restore logs show:

• Multiple “Save Conflict” errors

• Multiple “Item Not Found in Recycle Bin” errors

• Backend SharePoint references (SPException)

I opened an official support case on December 27, 2025.

The current status still says: “A support agent is being assigned to your request.”

No OneDrive engineer has contacted me in over a month.

I am a paying Microsoft 365 subscriber.

My questions:

1. Is there a way to confirm whether backend snapshot data still exists?

2. Does “Restore Completed” guarantee that the backend restore fully executed?

3. Can Save Conflict errors prevent large portions of data from being re-materialized?

4. Is escalation to the OneDrive backend team still possible beyond front-line support?

This is not a basic user error case. The restore logs clearly show backend-level operations.

If anyone from the OneDrive engineering team is monitoring this forum, I am urgently requesting technical escalation.

Thank you.