Urgent Complaint – OneDrive Disrupted My Local Files and Workflow

Dear Microsoft Support Team,

I am writing to formally express my deep frustration with how OneDrive disrupted my workflow and caused significant inconvenience. I never expected a simple cloud storage service to override my local files and create such a chaotic situation without my explicit permission.

The Problem
Without my consent, OneDrive moved my local files into the cloud, making them unavailable offline and disrupting the entire file structure on my computer. I had no idea where my documents were stored, leading to confusion and anxiety.

Additionally, this unexpected synchronization slowed down my computer considerably, making it almost unusable while it processed thousands of files. This was an unnecessary burden, especially considering that I never intended for OneDrive to take control over my local data.

Time and Financial Loss
The impact of this issue has been severe:

Countless hours wasted trying to understand what had happened to my files.
Increased anxiety due to the fear of losing critical documents.
Technical support costs incurred to troubleshoot and restore my system.
Productivity loss while waiting for the computer to finish syncing thousands of files I never asked to be moved.
Request for Change
A service like OneDrive should never move local files without explicit user approval. The default behavior should be copying files to the cloud, not transferring them away from the local device. I urge Microsoft to:

Ensure OneDrive does not alter local files without user confirmation.
Provide a clearer setup process that allows users to choose exactly how their files are managed.
Make the reversal of such changes easier, as restoring files to their original location is currently a tedious process.
This issue has caused me considerable stress, financial loss, and wasted time, and I expect Microsoft to address this matter seriously.

I appreciate your time in reviewing this complaint and would like to hear how Microsoft plans to improve this aspect of OneDrive.

Sincerely,

Leonardo