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Jamie Cheung's avatar
Jamie Cheung
Copper Contributor
Jun 20, 2018

SharePoint has no Upload, New or Sync button

Hello,

I am trying to get my colleague's SharePoint to sync with her computer however when she goes on SharePoint into her shared document libraries she doesn't have the New, Upload and Sync buttons like I do. The buttons will appear if she selects a specific folder to sync however we have a lot of folders so it would not be convenient to do each one individually. Is there a certain setting she has to turn on to get these options? I'll provide a screenshot of what I see on her account.



  • 2 questions:
    1. Is this SharePoint Online?
    2. If yes, is it classic mode? Screenshot is kind of cut off but looks like classic?
    • Jamie Cheung's avatar
      Jamie Cheung
      Copper Contributor

      Yes this is SharePoint online. I believe it is classic mode.

      • Deleted's avatar
        Deleted
        Try Another browser? Seen it act up due to that before.
  • Hi there - we have this issue with one user now too. It occurs for her on multiple machines, and on some sites and not others (mainly in O365 Group SPOL sites (modern). Not sure how it could be OneDrive related it if occurs on many machines, did anyone ever come up with a resolution for this? Would be keen to know the details if so! Cheers

    • Sonali2019's avatar
      Sonali2019
      Copper Contributor

      Joe McGiven Corban 

      Upload and Delete options are missing sometimes in Modern experience in SP online library. And also it appears automatically.

      Have checked permissions and found that permissions are sufficient (Contribute)

      What could be the reason?

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