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EnPointe's avatar
EnPointe
Copper Contributor
Jun 13, 2019

Share Link not Loading/allowing Downloads?

Hi there,   For two weeks now my "share" links, which are open to everyone suddenly stopped working. Not being signed into a Microsoft account, the page shows :: loading, non-stop and doesnt allow ...
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ChrisWebbTech's avatar
ChrisWebbTech
MVP
Jun 13, 2019

StephenRice Been seeing a handful of posts about this. Are you guys aware? Seems to be something bugged in the UI when sharing folders not allowing interaction with files. 

  • StephenRice's avatar
    StephenRice
    Icon for Microsoft rankMicrosoft
    Jun 13, 2019

    Hi all,

     

    Is the problem you are having that the command bar for shared folders is not loading? Or is it that it loads but the download command is not available? Using the link above, I see an issue with the command bar loading (known, team is working on a fix), but once it does load, "Download" shows up fine.

     

    Let me know and I will drive to ground with the right folks! Thanks!

     

    Stephen Rice

    OneDrive Program Manager II

    • cknyght's avatar
      cknyght
      Copper Contributor
      Jun 17, 2019

      StephenRice Over the last week, several different users at my company have experienced a similar problem. Basically they share a link like normal to Everyone, but the person receiving the link can't download it. The toolbar doesn't appear but a row of horizontal dots like a loading sign appears, then nothing happens. Refreshing the page didn't work, and the behavior happened in Chrome, Edge, and FIrefox. The only thing that worked for anyone (but not everyone) was to turn off pop-up blockers. That was Friday, and today I was able to recreate the problem from my own Onedrive.

       

      This is really not good because the people having issues are project managers who are delivering files to clients, and right now they have lost faith in Onedrive. The last thing you want is to try to send a bunch of files to a client Friday at 4pm and then have egg on your face when they can't download them. I'm tasked with making sure we have a plan B in case Onedrive fails again. Please keep us updated on this problem!

       

      Thanks,

      Carrie

       

      • StephenRice's avatar
        StephenRice
        Icon for Microsoft rankMicrosoft
        Jun 17, 2019

        Hi Carrie,

         

        Thanks for sharing the additional context! The team is definitely aware of the issue and we are working on a fix here. Unfortunately I don't have a specific timeframe on when you should see this, but I can at least tell you we're working on it. Feel free to bug me every couple of days and I'll bug the right people to find out the latest :) Thanks!

         

        Stephen Rice

        OneDrive Program Manager II

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