Forum Discussion
Resolving erroneous network errors with personal vault
I appreciate there are many(!) general OneDrive vault issues floating around but I wondered does anyone have a solution to a very specific oddity which has rendered OneDrive useless to me - and hence...
This is a known bug in the Android OneDrive app affecting Personal Vault. Many users have reported that even after proper authentication, the vault shows up empty and an erroneous "not connected to wifi/mobile data" message appears.
Here are some workarounds you might want to try.
Sign out, then sign back in and re‑enable Vault
clear app data/cache → uninstall/reinstall (on non‑Samsung phones) → sign in → enable Vault again.
Downgrade the App (Samsung devices)
Treat Wi‑Fi as Unmetered
Disable VPN or DNS-blocking apps (If you’re using a VPN, NextDNS, or ads blocker, temporarily disabling)
Check OneDrive's Background & Mobile Data Permissions
Hope this can help you a little.
Many thanks, I'll give those a try!