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Peter Mcdermott's avatar
Peter Mcdermott
Iron Contributor
Feb 22, 2017

Recurring Login Screen for OneDrive for Business

Hello, I have a few colleagues that complain thta the OneDrive for Business login screen keeps appearing despite how many times they successfully log in. Have you also had experience with this or a s...
office 365
OneDrive for Business
Sync
Peter Mcdermott's avatar
Peter Mcdermott
Iron Contributor
Mar 13, 2017

Did you have any luck finding a solution? Still experiencing this for a number of users.

Bruce Weatherford's avatar
Bruce Weatherford
Brass Contributor
Apr 07, 2017

Peter Mcdermott I opened up a Microsoft support case on this issue and apparently there is a known issue with Windows 7 in that any time the OneDrive folder is somehow toched (e.g. opened) then the prompt comes up.  I have noticed this myself, even on Windows 10 if I remember correctly.

 

This is hitting us as we push out the OneDrive.exe install as part of our preparation for our OneDrive enablement.  But I think this could happen to any system with Windows 10 or Office 2016 where OneDrive is included in the installation.

 

The only fix for this currently is to disable OneDrive personal sync for the user in the registry as described in the article below.

https://support.office.com/en-us/article/Use-Group-Policy-to-control-OneDrive-sync-client-settings-0ecb2cf5-8882-42b3-a6e9-be6bda30899c#disablepersonalsync

 

At some point this fix should be in OneDrive.exe but I don't have any idea on the release timeline.

 

Thanks, Bruce...

 

 

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