Forum Discussion
Recurring Login Screen for OneDrive for Business
I have noticed this as well and for me I think it's because OneDrive is starting up in "personal" mode. Apparently, it's in the system startup to run the batch file named OneDrivePersonal.cmd which sits in the same directory as OneDrive.exe (%localappdata%\Microsoft\OneDrive). That batch file runs the command below.
start %LOCALAPPDATA%\Microsoft\OneDrive\OneDrive.exe /client=Personal
I have only recently noticed this so wonder if it's relatively new? When it's been run you can also see a grey OneDrive cloud in your system tray, indicating it's waiting for someone to sign in using their personal account. For me this sits alongside the blue (without the white outline) cloud that indicates I've signed into OneDrive with my Office 365 account. See my figure below where my OneDrive for business is in the middle of sync, which it often does for no reason.
I am definitely interested to hears other's thoughts. I am running the latest build 17.3.6743.1212.
Thanks, Bruce...
Did you have any luck finding a solution? Still experiencing this for a number of users.
Peter Mcdermott I opened up a Microsoft support case on this issue and apparently there is a known issue with Windows 7 in that any time the OneDrive folder is somehow toched (e.g. opened) then the prompt comes up. I have noticed this myself, even on Windows 10 if I remember correctly.
This is hitting us as we push out the OneDrive.exe install as part of our preparation for our OneDrive enablement. But I think this could happen to any system with Windows 10 or Office 2016 where OneDrive is included in the installation.
The only fix for this currently is to disable OneDrive personal sync for the user in the registry as described in the article below.
https://support.office.com/en-us/article/Use-Group-Policy-to-control-OneDrive-sync-client-settings-0ecb2cf5-8882-42b3-a6e9-be6bda30899c#disablepersonalsync
At some point this fix should be in OneDrive.exe but I don't have any idea on the release timeline.
Thanks, Bruce...
- I opened up a OneDrive support ticket by right-clicking icon in the system try and selecting "Report a problem".
The solution they gave me was to delete the personal OneDrive folder at c:\users\<username>\OneDrive. I found that just by trying to open the empty folder prompted me to login. So I am thinking that some normal system processes, e.g. virus scan, may be touching the folder and thus triggering the login prompt. So I have deleted the folder and will monitor over the next few days to validate if the periodic OneDrive personal prompt does not come back again.
BTW using the "Report a problem" has been a mixed bag. After getting the initial email that they received is issue a few days later I get an email saying that I haven't responded to their suggestion. It can take a few tries before they actually respond with the solution they try. Either this ticketing system has an issue or my solution emails are not getting delivered. But not getting the initial solution emails has been consistent so I think it's an issue on their side. I now have a hunch that this might be connected to their Office365 license types. Found that one of the users with this issue had ProPlus instead of E3. Could that be related?
Hi Bruce,
You hit the nail on the head. It looks like her machine was running the One Drive Personal and One Drive for Business applications side by side. I ran the installer from the Help dialog to ensure she had the latest version and it appears to be working fine right now.
Here's the link: https://support.office.com/en-us/article/Get-started-with-the-new-OneDrive-sync-client-in-Windows-615391c4-2bd3-4aae-a42a-858262e42a49
- This did the trick for me. Thanks for sharing, Peter.
Hi Peter Mcdermott I didn't quite understand what you did to fix the problem, would you mind expanding? To my knoweldge there doesn't seem to be antyhing you can really do to stop it from prompting the user to log into the personal OneDrive unless you remove that entry from the startup?
I opened the control panel to the OneDrive personal tool and disabled 'Start OneDrive automatically when I sign in to Windows' and also had the user run the installer to ensure we had the most up to date version. I have them restarting now to ensure that the login message no longer pops up. I'll let you know what we find out...EDIT: This did not work. I just noticed that the user had a "OneDrive" personal folder in their libraries, so I deleted that. Let's see what happens...
