Forum Discussion

MHR's avatar
MHR
Copper Contributor
Jul 02, 2026

Problem with OneDrive-Docusign

Hello,

 

I have been using Microsoft 365 Family with Word Online and OneDrive for a long time, and the "Request Signature" feature worked perfectly until recently.

 

Now, every time I click Request Signature, I receive the following error:

 

"We couldn't connect to the '{0}' catalog server for this add-in."

 

I found your announcement about the retirement of the Legacy DocuSign for SharePoint integration, and I'm trying to determine whether this is the cause of the issue.

 

My questions are:

 

Is Microsoft 365 Family still supported for the Request Signature feature in Word Online?

Do I need to migrate to Microsoft 365 Business to continue using this feature?

If so, which Microsoft 365 Business plan do you recommend, and will my current DocuSign account continue to work after the migration?

 

I have already cleared my browser cache, signed out and back in, and tested different browsers, but the issue persists.

 

Thank you for your assistance.

OneDrive for Business
Sync

1 Reply

  • Jamony's avatar
    Jamony
    MCT
    Jul 09, 2026

    Hi, that error sounds more like the add-in/catalog integration path is failing than a local browser cache issue.

     

    Because you are using Microsoft 365 Family, I would check two things separately:

     

    1. Whether the specific "Request Signature" integration is still supported for consumer Microsoft 365 accounts.

    2. Whether DocuSign has retired or changed the add-in/catalog endpoint that Word Online is trying to reach.

     

    Moving to Business may help only if the supported DocuSign integration now requires a work/school tenant and admin-managed add-in deployment. I would confirm that with DocuSign support before changing plans. As a workaround, you may still be able to download the document or use DocuSign's own upload/send flow directly, even if the Word Online add-in path is broken.